Wilco Offroad Return Policy
30 Day No-Hassle Return Policy: You can return any new, unopened item within 30 business days of receipt of your item (based on tracking number and delivery date). Customer is responsible for all associated return shipping costs. A refund will be issued minus shipping charges and applicable restocking fees. Unopened packages will be charged a 10% restock fee and opened packages will be charged a 25% restock fee. Returned items must be in like-new condition. Items that have been installed, including mock-ups and test fits, onto a vehicle may not be accepted or incur a higher restocking fee. Any rework or reconditioning needed will be deducted from refund amount. Contact customer service for more accurate deductions. You must send the item(s) along with the Return Good Authorization number to Wilco Offroad to ensure a prompt refund. Items returned without a RGA(return good authorization) will be refused and returned to sender. Items older than 30 Days are not eligible for returns.
Missing Parts: If a return contains items that are damaged or missing, the customer will be charged to fix the damaged items) or charged to replace the missing item(s). Be sure to return all components of the shipment, including, but not limited to; nuts bolts, screws, washers, cables, etc. Also, take care that no components are damaged. Incomplete returns or damaged items will incur a charge. Also, items that have been altered in any way are non-refundable.
Sale/Closeout Items: Items purchased as a closeout, scratch-n-dent, sale, or display items are non-refundable.
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Delivery: Please inspect all packages upon delivery ASAP. Any problems, such as damaged parts, shortages, etc, must be reported within 5 days of delivery. We can be reached 24 hours a day by emailing customer service at firstname.lastname@example.org. Reach us by phone Monday through Friday 9-5 PST.
Carrier Related Damage: Report ANY damages immediately to the carrier. Work with the carrier to file a claim and to pick up the damaged carton(s) with entire contents. (If you are present at delivery and the damage is severe and apparent right away, you may consider refusing delivery.) DO NOT ship contents back to Wilco Offroad directly. After a claim has been filed with carrier, contact Wilco Offroad for reshipment within 5 days of delivery. Non-Carrier Related Damage: Any damaged goods received which you suspect are not carrier related should be reported to Wilco Offroad within 5 days of delivery. A copy of your order should available when reported.
Fitment Issues: If you have a fitment issue, please contact Wilco Offroad first. Any modified products are nonrefundable.
RETURNS: • Return item(s) with RGA number marked on the outside of the box to the address listed on your RGA Invoice. • Returns must be made within 30 days after delivery of your order. • Return items in original container and packing material. • Returns after 30 days will NOT be accepted. • A copy of the original invoice and the RGA number must be sent with the returned merchandise. • Goods must be received complete in the original condition they were sent. • All returns must be shipped freight prepaid. WILCO reserves the right of final approval on all returns. For information on warranty periods, please consult the Wilco web site or your owner’s manual.